Customer Service
This course introduces participants to the fundamental principles and practices of customer service. It covers essential skills for providing excellent customer support, including effective communication, active listening, problem-solving, and handling difficult customers. The course emphasizes the importance of customer satisfaction, professionalism, and building strong relationships to enhance customer loyalty. Participants will also learn strategies for managing complaints, responding to diverse customer needs, and delivering service excellence across various industries. Ideal for individuals starting careers in customer-facing roles or seeking to strengthen their customer service skills.
Program Costs
